Frequently Asked Questions
Why Healthy Service?
- Just 5% of people wash their hands long enough to destroy infectious germs after using the bathroom.
- More than half (60%) of food service workers could remember a time that they worked when sick.
- 12% said they worked while vomiting or had diarrhea.
- The current sanitary standard for dining area cleaning, and food service is not sufficient. (view the science behind Healthy Service here)
Frequently Asked Questions
For Restaurant Patrons
What do you recommend for diners to participate?
For Restaurant Owners/Managers
- You may simply ask any of the staff, or look for the Healthy Service Certificate posted near their health inspection certificate.
- You may ask them for their number, or look on their Healthy Service Certificate.
- Our program is very thorough in training staff and establishing policies, so this should be a very rare occurrence. First, be sure the restaurant is Healthy Service Certified, and get their Certification Number off of their certificate. You may then choose if you would like to speak to a manager, or report the occurrence here. We rely on Consumer Reporting, as well as physical inspections to insure compliance.
- Participation in this program is optional but obviously highly recommended. If an industry can self regulate through responsible programs like Healthy Service, they can avoid government regulations.
- We recommend you either tell the General Manager that you would like to see them obtain Healthy Service Certification or you can request that we send them an information package here.
- Consumer Reporting - If you see any violation of our policies at a Certified Restaurant, report the incident online. Also take the time to leave positive feedback as well.
- Do not go to a restaurant when you are not feeling well. Get your food to go, and use their hand sanitizer before handling money or your credit card.
- When you sit at a table, use the hand sanitizer. You busy day has put you in contact will all kinds of germs, and a fresh start when you sit down protects everyone.
- If you forget to wash your hands after using the bathroom, sneeze, cough or touch your face, quickly use the hand sanitizer.
Your friends and the restaurant staff appreciates and respects your use of hand sanitizer at the table!
For Restaurant Owners/Managers
- Participation in this program is optional but obviously highly recommended. If an industry can self regulate through responsible programs like Healthy Service, they can avoid intrusive and unwanted government regulations.
What are the benefits to the restaurant of becoming Healthy Service Certified?
- The first benefit should be the most important, and that is that just about anyone in the restaurant industry knows these changes are overdue. They represent the responsible and ethical course of action for the customers, and the restaurant staff.
- By adhering to Healthy Service Policy, the staff will have fewer missed days due to sickness, and far fewer days of mistakes and poor service due to working while sick.
- When a customer witnesses and unsanitary act, or can see an employee is sick, they rarely will complain to management, however most will not visit that restaurant again, and tell their friends of their experience.
- By offering hand sanitizer at the table, and encouraging its use, you can greatly reduce the amount of germs that are entering your restaurant. People who forget to wash their hands after using the bathroom, or that cough or sneeze at the table, will use the hand sanitizer when available more often than not.
- Consumers reward businesses that go the extra step for their benefit. Healthy Service goes the extra step for you by providing tools to effectively let your customers know about your commitment to their health.
- We have gone to great lengths to keep our costs low so that any restaurant can participate.
- The cost of Healthy Service Certification is $389 per year for a single restaurant.
- The Employee Certification Course is $15 if paid by the employee or $10 if paid by the restaurant (for multiple restaurants cost is $12/$8).
- Hand Sanitizer and other product are made available at wholesale pricing. Use of any product that we sell is optional, however we highly recommend at least using the Healthy Service Certified Hand Sanitizer for customer awareness.
- For a single restaurant it takes 5-7 days to set up your account. Once the account is set, your employees may begin training. Your start up package is mailed once the account is set as well. You will become Healthy Service Certified once 80% of your employees have completed training with an agreement that the remaining will finish training within 30 days.
Is there a discount if I have multiple restaurants, or if we are a corporate chain?
- We have gone to great lengths to keep our costs low, however if you have multiple restaurants we are able to reduce some of our costs slightly. We are willing to pass this savings on to you as a discount. Generally the discount is $20 per store but speak to your Healthy Service Representative and see if your structure may offer any additional discount.
- We used CDC and AG DOH policies and guidelines, along with advice from our Advisors Board, which comprises of Restaurant Owners and General Managers with over 100 years combined restaurant experience. Fortunately for this process, the areas lacking were very clear and easy to identify.
- Rich Werner has 26 years experience with the APA Product Approval Department and brings a wealth of knowledge in high ethics certification and approval processes.
- Extensive research. View the science behind Healthy Service here